Retail design: lighting as an atmospheric tool, creating experiences which influence consumers’ mood and behaviour in commercial spaces

Retail design is no new discipline, but a scientific approach is of rather recent date. Since atmosphere has been proven to have an influence on consumer’s behaviour from a marketing point of view, this Ph.D. focuses on the designers’ perspective. This paper addresses one aspect of atmosphere: lighting and its influence on consumers’ mood and buying behaviour. Following an introduction in the discipline of retail design, we discuss the notion of ‘atmosphere’ and its relationship to lighting. We also develop a theoretical framework as a first part of a three-part process: literature review, experiments and validation. This first part includes the development of hypotheses and research questions. We will summarise a long tradition of research into architectural physics and psychology in both retail and work environments. Additionally, we also attempt to describe the applied research category: research by design. The set-up of the first experiment, currently undertaken, is explained via its method (participants, instruments, procedure) with an analysis of the preliminary results. Furthermore, the second part - the experiments and a design - and the third part - the development of guidelines - are briefly described. Keywords: Retail Design; Lighting; Consumer Behaviour; Research By Design; Mood; Atmosphere</p

Reimagining the future for retail and service design theory and practices

These proceedings were created by compiling the papers presented at the first colloquium of the Special Interest Group (SIG) Designing Retail & Service Futures from the Design Research Society (DRS). The SIG was established in 2021 under the guidance of the Design Research Society. The SIG strives to gain a better understanding of the value of design in the commercial sector, including disciplines, such as interior design, architecture, retail and hospitality, branding, marketing, strategic design, design management and consumer psychology. Design and its value have been a subject of study for many years and from many different disciplinary perspectives (ranging from product design to marketing, business economics, service design, management, environmental psychology, (interior)architecture, etc.). However, these perspectives have been developed in a fragmented way with discrete research methods and results that present limitations to practically applying these findings holistically across the inter-related fields of design, retail, and services. Recent developments, that have been accelerated by the pandemic and the current economic crisis, show that in practice, services are becoming integral to retail and vice versa. The consumers’ needs and the dedication of retailers to serve these needs have sparked new approaches that unite both service and retail design. Whether it be online or offline (or both), for a product or a service or an experience, or all together… It is only natural that the research community support the development of this field through furthering insights. This colloquium focuses on bringing together various disciplines to contribute their related knowledge and insights with the objective of calibrating terms and meanings that strive for consensus across disciplines related to retail and service design. This is to work towards knowledge and practice-based contributions that strive for a more holistic and encompassing retail and service design future

Proceedings of Inaugural Designing Retail and Service Futures Colloquium

These proceedings were created by compiling the papers presented at the first colloquium of the Special Interest Group (SIG) Designing Retail & Service Futures from the Design Research Society (DRS). The SIG was established in 2021 under the guidance of the Design Research Society. The SIG strives to gain a better understanding of the value of design in the commercial sector, including disciplines, such as interior design, architecture, retail and hospitality, branding, marketing, strategic design, design management and consumer psychology. Design and its value have been a subject of study for many years and from many different disciplinary perspectives (ranging from product design to marketing, business economics, service design, management, environmental psychology, (interior)architecture, etc.). However, these perspectives have been developed in a fragmented way with discrete research methods and results that present limitations to practically applying these findings holistically across the inter-related fields of design, retail, and services. Recent developments, that have been accelerated by the pandemic and the current economic crisis, show that in practice, services are becoming integral to retail and vice versa. The consumers’ needs and the dedication of retailers to serve these needs have sparked new approaches that unite both service and retail design. Whether it be online or offline (or both), for a product or a service or an experience, or all together... It is only natural that the research community support the development of this field through furthering insights. This colloquium focuses on bringing together various disciplines to contribute their related knowledge and insights with the objective of calibrating terms and meanings that strive for consensus across disciplines related to retail and service design. This is to work towards knowledge and practice-based contributions that strive for a more holistic and encompassing retail and service design future.</p

The Triangular Designers’ Space: Methodical Approach to Balance Brand Typicality and Novelty

Besides attracting attention, recognisability is one of the most important aspects for brands to distinguish themselves from competitors. However, there are so many competitors around that it might sound impossible to be recognisable as a brand. So the question is, how can brands become visible between other (screaming) initiatives (advertisements, shops, logos, products etc.) that are developed to attract attention to a store environment? In the authors ’ view, the answer lies in value creation, but the definition of this term can be approached from different perspectives. In this chapter, we will focus on gaining insight in value creation especially from a designer perspective